Guest Service Representative
Hazleton, PA Hazleton, PA Full-time Full-time From $13 an hour From $13 an hour We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Weekends and holidays are required Must be available for both day and evening shifts Communication method(s) used:
Email Phone In person Hours per week:
30 - 40 Schedule:
Weekends required Holidays required Job Type:
Full-time Pay:
From $13.
00 per hour
Benefits:
Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Evening shift Holidays Night shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Requirements Weekends and holidays are required Must be available for both day and evening shifts Communication method(s) used:
Email Phone In person Hours per week:
30 - 40 Schedule:
Weekends required Holidays required Job Type:
Full-time Pay:
From $13.
00 per hour
Benefits:
Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Evening shift Holidays Night shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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