Customer Account Representative
Customer Account
Representative
Position Description
Department: Customer Service Reports To: Customer Service Manager
Job Type: Salary Job Status: Full time
FLSA Status: Exempt Grade Level:
Supervises: None Travel Required: Minimal
Work Schedule: Regular office hours
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JOB SUMMARY
Handle all aspects of the customers' needs and requests; process orders received by mail, telephone, fax, e-mail or by hardcopy (in-person). Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints. Input all orders into company's order entry system.
Essential Duties and Responsibilities
1. Talk with customers by phone or e-mail concerning their orders, returns, shipments and provide information on the products sold.
2. Receive and enter all customer orders / releases into both customer and internal web based systems. Gather any necessary information to process the customer's order correctly and timely.
3. Work with shipping/customer service reps. to ensure product is available and ships on time.
4. Handle any and all customer inquiries about their order, make any necessary changes to orders, cancel orders or revise any existing orders. Call customers when necessary to provide information on any problems with product availability, product quality or any delays in shipment. Invoice customer in a timely manner.
5. Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
6. Control and maintain customers' inventory and files as needed/required.
7. Handle any customer inquiries regarding the company's product and services. Does any necessary follow-up to ensure the customer's questions have been handled properly and timely.
8. Maintain a good working relationship with customers, staff and co-workers.
Secondary Functions
1. Must be able to work independently.
2. Daily contact requiring courtesy, discretion and sound judgment. Understand they are a representative of the employer.
3. Required to perform all other duties as requested, directed or assigned.
Required Minimum Qualifications
Education and
Experience:
? High School Diploma or GED equivalent
? Three(3) to five (5) years of direct customer service experience
? Knowledge of business office operations, filing and administrative clerical operations
? Ability to work a flexible work schedule based on need and schedules
? Associates or Bachelors degree preferred
Job Knowledge, Skills and Abilities
K: Basic knowledge of shipping/receiving
Basic math
Basic to advanced computer knowledge
S: Excellent communication, interpersonal and customer service skills
Excellent phone etiquette skills
Excellent listening skills and attention to detail
Organizational and problem solving skills
A: Ability to investigate problems and resolve them in timely manner
Ability to multi-task and handle numerous assignments simultaneously
Ability to take initiative
Ability to make independent judgments which have moderate impacts on the organization
Training Requirements
To take any training as deemed necessary by the company.
Submitting a resume:
To learn more about Pro-Con or to apply through our website please visit the link below and click on opportunities.
http://www.pro-con.net/
Estimated Salary: $20 to $28 per hour based on qualifications.
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